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Frequently Asked Questions

• How long does Shipping take for my PJ product?
• How do I Cancel my PJ product Order?
• I would like to receive the PJ bi-monthly Newsletter. Who do I contact?
• How do I Assemble (instructions) my PJ product?
• Where can I find stores that carry PJ products?
• Where can I find stores that carry PJ products?
• Who should I speak with regarding Advertising and Promotions?
• I am a non-profit organization and would like a Contribution. Who do I contact?
• I would like to review PJ products. Who do I contact?
• Who should I contact for Billing disputes?
• Who should I contact for Business development?

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How long does shipping take for my PJ product?

For your timely benefit, PJ offers a variety of shipping options. If you have placed your order online, you will be prompted to select an option during your ordering process. The price ranges may be different for each shipping option. Please review your online order receipt for accurate details. Feel free to place your order by using our toll free number 1-877-757-9474 anytime.

How do I cancel my PJ product order?

If your order online has been completed, please call Customer Service during our regular business hours at (618) 465-4667.

I would like to receive the PJ bi-monthly Newsletter. Who do I contact?

Our Newsletter is emailed bi-monthly. To receive your free PJ Newsletter email your request to, Newsletter@PerfectJumper.com and you will automatically receive our free Newsletter.

How do I assemble my PJ product?

For your benefit, we have posted an "Assembly Instructions" button next to each product; you may click it and print it. If you have additional questions feel free to call during our normal business hours.

Where can I find stores that carry PJ products?

Currently we do not offer our system in stores. Please call our toll free number anytime at 1-877-757-9474 to place an order.

Where can I find stores that carry PJ products?

It is our policy not to disclose general listings of store locations and distributors.

Who should I speak with regarding advertising and promotions?

Before submitting any request, please review our Marketing section. If you have additional questions contact a PJ Customer Service Representative at (618) 465-4667.

I am a non-profit organization and would like a contribution. Who do I contact?

All charitable requests for donations and handouts must be submitted in writing and mailed (no email please) to: Perfect Jumper LP, C/O Charity, PO Box 42, East Alton, IL 62024. Please allow up to four weeks for a response.

I would like to review PJ products. Who do I contact?

Perfect Jumper accepts interviews and product reviews on a case-by-case-bases. Please call (618) 465-4667.

Who should I contact for billing disputes?

Please submit all billing disputes and questions to Billing@PerfectJumper.com (subject: Billing). Include your name, comments, email address and phone number. Please allow two business days for our first response to your inquiry. If our response is not final, a representative will review your inquiry and contact you within 15 business days.

Who should I contact for business development?

Our CEO reviews business development proposals during the first month of each business quarter. All proposals are welcomed. We do not guarantee approval of any offer. Send your proposal to Business@PerfectJumper.com (subject: Business Proposal).